Our Services

Cloud Based Phone System

Univerge Blue Connect

Fully-integrated business phone system with video, chat, file sharing, contact center and more

UNIVERGE BLUE CONNECT is an easy-to-use cloud-based communications platform that helps easily manage team communications and collaboration.



  • Allows mobile devices to become part of the CONNECT phone system
  • Increases workforce flexibility with any device accessibility
  • Integrates chat, text messaging, video, screen sharing, file sharing
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A man wearing headphones is talking on a video call with a woman holding a tablet

Contact Center

Customizable contact center with customer integrations, workforce optimization, and more.

  • Highly flexible solution including easy deployment for remote / home workers.
  • Scalable from the smallest call-centric teams to large omni-channel environments.
  • Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience

Video Conferencing

Video Conferencing solution with built-in collaboration tools for any size business

With one-click video meetings, stay connected no matter where you are in the world. Go from sharing ideas to delivering work, all in one place.



  • Start a video meeting right from a messaging thread.
  • Share your screen so everyone’s on the same page.
  • Manage the conversation flow with in-meeting chat.
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File Sharing & Collaboration

File sharing, co-editing, and collaboration with real-time file backup and antivirus protection

Improve team collaboration, streamline workflows, and increase decision-making speed. With direct access to the application from any device, teams can review recent files and backup documents quickly, no matter their location.



  • Save, synchronize, and share the latest document versions from any device.
  • Protect documents and revisions with real-time backup.
  • Safeguard files and the organization with antivirus protection.

Backup & Disaster Recovery

Secure data storage, management, and disaster recovery in the cloud

UNIVERGE BLUE BACKUP offers a broad set of fully integrated services to manage and protect critical proprietary information and data.



  • Comprehensive management and recovery services
  • Data retention and archiving are set by customized recovery points
  • Fixed and Variable Billing options designed to meet the optimal storage requirements
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UNIVERGE BLUE Extend Integrations For Everyone

Connecting powerful voice, chat, video conferencing, and contact center functionalities into everyday business applications. With UNIVERGE BLUE EXTEND, you can bring along your favorite business apps. No more back and forth to and from different applications. Just one streamlined experience with all the tools you need to get work done.

Delivering Customers Significant Savings

UNIVERGE BLUE offers a variety of different business benefits including significant cost savings. Don’t waste money on business communications! See how much you could save by switching to UNIVERGE BLUE CONNECT

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Stress-Free Cloud Experience

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Security

Advanced protection against malware, viruses, phishing, and hackers.

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Support

24/7 support from live experts EVERY time you call

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Compliance

Built to help healthcare, legal services and financial firms stay compliant

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Reliability

Ready when you are, whether you’re in the office or working remotely

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Scalability

30+ integrated apps that are easy to add as your business grows

EVERYTHING YOUR TEAM NEEDS FOR CLOUD BASED CONNECTIONS


We’re ready when you are. How can we help you?

Let's talk!

Premise Based Business Phone System

Increase Your Productivity

VoIP and Digital Business Telephone Systems

Business today demands efficient seamless communications. For this reason, we offer a variety of business telephone systems that are designed to be completely scalable and meet your business' exact communications needs both now and into the future. Not only will our business phone systems help you work more efficiently, they are also easy to use. Communications Technology, Inc. has a long-standing partnership with NEC. CTI has carried the NEC brand for years, giving our customers the best experience in service and support of their NEC system.

UNIVERGE SV9100

The UNIVERGE SV9100 Communications Server is a Unified Communications solution that is ideal for small and medium-sized businesses. Its intelligent design helps to solve today's communications challenges and is built to scale as your business grows.
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Cloud Backup

Protect Your Business Better
Keep your Business SAFE in the Cloud!

The power in your office fails tonight, and all of your computers crash, how quickly can you recover? And more importantly, at what cost? According to the U.S. Department of Labor, 93% of companies that experience a disaster go out of business within 5 years – even if they can recover in the short term. 
Don't let this be you!

Fully Managed Backup & 
Disaster Recovery

We're here to ensure your business doesn't become another statistic. Our business continuity solution is about more than just backup – it's designed to quickly revive your network following any unplanned downtime, and ensure your employees are operating productively in almost no time at all.

Unparalleled Peace of Mind

In today's always-on business landscape, maintaining an effective backup and disaster recovery (BDR) strategy is becoming more important than ever before. Data is playing an increasingly critical role in decision-making processes, and the costs and risks associated with downtime are skyrocketing – not to mention the damage your brand and reputation can suffer in the event of a disaster.
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CTI's business continuity solution includes features like continuous data protection, cloud-based replication and recovery, and more – all for one low fixed monthly price per protected server.
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What does that mean? It means you can rest easy knowing that your critical data, emails, reports, and other information are all protected, backed up and securely tucked away until you need them.

Medical IT

Protect Your Practice Better
Medical practices and patients rely on technology every day to ensure quality of care.

CTI, a leading Medical IT support company serving all of Mid-Michigan, can help you assess your current IT environment and implement business solutions specific to your medical practice.
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Medical Data Back Up

CTI offers features like continuous data protection, cloud-based replication and recovery, and more all for one low fixed monthly price per protected server.
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EMR/EHR

Let CTI take the confusion out of choosing, implementing, and migrating to an EMR/EHR that is congruent with your medical practice.
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HIPAA Compliance

CTI will identify which HIPAA requirements apply to your practice and bring you into compliance.
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Hospital IT

CTI can diagnose inefficiencies in your hospital's systems/processes, leverage current technology to improve clinician satisfaction, and ensure compliance and disaster readiness.
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Phone System Compliance

CTI understands that the medical practice's telephone system represents the level of the medical office's operational sophistication and the value of its services.
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Practice Management Software

Take control of your practice with Practice Management Software. CTI can assist with implementing a system to streamline operations and produce accurate claims.
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Medical IT

Protect Your Practice Better
Medical practices and patients rely on technology every day to ensure quality of care.

CTI, a leading Medical IT support company serving all of Mid-Michigan, can help you assess your current IT environment and implement business solutions specific to your medical practice.
A blue cloud with the word recovery written on it surrounded by medical icons.

Medical Data Back Up

CTI offers features like continuous data protection, cloud-based replication and recovery, and more all for one low fixed monthly price per protected server.
A computer monitor with a plus sign on the screen in a blue circle.

EMR/EHR

Let CTI take the confusion out of choosing, implementing, and migrating to an EMR/EHR that is congruent with your medical practice.
A hipaa compliant ribbon with a red cross on it.

HIPAA Compliance

CTI will identify which HIPAA requirements apply to your practice and bring you into compliance.
A blue hospital building with a white cross on top of it.

Hospital IT

CTI can diagnose inefficiencies in your hospital's systems/processes, leverage current technology to improve clinician satisfaction, and ensure compliance and disaster readiness.
A white phone with a plus sign on a blue background.

Phone System Compliance

CTI understands that the medical practice's telephone system represents the level of the medical office's operational sophistication and the value of its services.
A blue ribbon with the words `` best practice '' written on it.

Practice Management Software

Take control of your practice with Practice Management Software. CTI can assist with implementing a system to streamline operations and produce accurate claims.
Get a Quote Today!

Managed IT

Make IT Easier
Leave your IT troubles to us so you can get back to doing what you do best!

When someone asks what your company does, you wouldn't say "managing information technology," would you? If too much of your professional time and resources are spent outside your interest and expertise, and if IT issues distract you from growing your actual business, we have a suggestion. We'll take away the worry, frustration and considerable cost of managing your IT environment. Our managed IT services solution keeps watch over your systems 24/7, we step in the moment we discover anything amiss. In most instances, you won't know there was ever an issue. 

We offer A Complete Suite of Fully-Managed IT Services

We're here to help you take the hassle out of IT management, so you can focus on Your Business.
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Network Monitoring

We keep tabs on your network activity around the clock, and when a system or function fails, our support teams immediately jump in to investigate. Once the problem is identified, we'll work to fix it - in many cases before you've even realized there's an issue.
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U.S. Based Help Desk

Will provide 24x7x365 support. Our highly-skilled technicians can be contacted via phone, email or web-based chat, and are ready and waiting to help answer any of your questions and provide fast, professional support for a variety of software applications.
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Business Continuity

Our data backup and continuity solution ensures your critical information is secure, backed up and accessible whenever you need it – even during a network failure or a disaster – so you'll never have to worry about data loss again.
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Custom Project Work

We offer a variety of custom projects designed to help optimize your IT infrastructure – including software installations, migrations, setups and configurations. Our technicians can perform the work overnight or over the weekend; so there's no interruption or downtime.

Security & Surveillance

We Protect Your Business Better
Do you worry about keeping yourself and your team safe? Also, are theft costs eating away at your profit margins?

Security cameras are a perfect solution if you have experienced theft, a break-in, vandalism, property damage, or if you want to prevent these events from happening. Plus, security cameras can reduce liability, deter theft and improve productivity.
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Dark Web Defense

Protect Your Identity Better
It is estimated that over 50% of all sites on the Dark Web today are used for criminal activity, including the disclosure and sale of digital credentials.

Is a hidden universe contained within the “Deep Web”- a sub-layer of the Internet that is hidden from conventional search engines. Search engines like Google, BING and Yahoo only search .04% of the indexed or “surface” Internet. The other 99.96% of the Web consists of databases, private academic and government networks, and the Dark Web. The Dark Web is estimated at 550 times larger than the surface Web and growing. Because you can operate anonymously, the Dark Web holds a wealth of stolen data and illegal activity. Let us Monitor your organization’s domain for compromised credentials by deploying identity and credit management programs in order to protect You and the customers you serve! 
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Structured Cabling

Achieve Better Results with Consistent Standards
We specialize in line-of-site wireless applications, WiFi, Wireless VoIP, DECT, and other wireless connectivity options.

TI is well versed and provides expertise in design, installation and support of all wiring and connectivity solutions for today's vast communication requirements of voice, data, and video. Business today also calls for a host of wireless connectivity solutions. We specialize in line-of-site wireless applications, WiFi, Wireless VoIP, DECT, and other wireless connectivity options. Don’t let an older, unconsolidated cabling system restricts your company’s productivity and efficiency. Upgrade to structured voice and data cabling to position your business for continued growth.
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Mobility

Anywhere, Anytime Access
Access your desktop telephone functionality through Android ™ and Apple © mobile.

MLC Mobile re-invents the office telephone by moving the traditional desktop phone onto your iPhone/iPad/Android Phones/Android Tablets/ Surface/laptops and Desktops, transforming it into one innovative, feature-packed business device. This solution revolutionizes the users’ experience and changes the way businesses use their personal devices. As a telephone, MLC Mobile delivers a full multiline self-labeling desktop telephone user experience.
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Door Access Control

Keep Authorized Individuals Safe and Secure
Control who comes in and out of various parts of your business while keeping unauthorized individuals out.

Access Control devices such as locks, entry devices and door alarms have evolved to meet the changing needs of businesses. It is vital in today’s businesses of every size to keep important data inside and threats outside. They can range from electronic keypads that secure a single door to large networked systems for multiple buildings.
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